Shipping and Returns
General Shipping Information
- Most orders ship via UPS. Please note that UPS will not ship to PO boxes.
- We offer free standard shipping for all orders within the contiguous U.S.
- Orders normally ship within 24 to 48 hours after they are placed (Monday through Friday, excluding holidays).
- We cannot cancel or alter your order once it has been processed by Top Knobs.
- Orders submitted after 8:30 AM Eastern Time will be processed the following business day, including expedited orders.
Lost or Stolen Packages
- Once a package is marked delivered by the carrier, we are not responsible for lost or stolen items. Please ensure your shipping address is correct and consider secure delivery options. We cannot offer refunds or replacements for orders confirmed as delivered.
Expedited Shipping Services
- Expedited services such as Next Day Air and Second Day Air shipping are available depending on product selection and shipment destination.
- Next Day Air shipments will be delivered one day after they are processed by the carrier, while Second Day Air orders are delivered two days after a given carrier processes that shipment.
- Orders submitted after 8:30 AM Eastern Time will be processed the following business day, including expedited orders.
International Shipments
- We are not responsible for additional duties and/or charges collected by shipping carriers on behalf of your country.
- Orders may be shipped via carriers other than UPS.
- We may e-mail you with the actual freight charges for your approval prior to shipping an international order.
Returns
- If you are not completely satisfied with your purchase please contact us using the information below.
- Returns may take up to 30 days after we receive the returned product to process.
- To be eligible for credit, items must be returned in their original unopened packaging and be in sell-able condition.
- You will be credited the full amount minus any shipping charges plus a 20% restocking fee.
- Returns received after 30 days will not be credited.
1.877.919.1476 Mon - Fri 8:30a - 5:00p EST
info@topknobsdecor.com
850 Hollie Drive, Suite 700 Martinsville, VA 24112